The Customer Experience Representative in the Contact Center Operations team manages freight orders, ensuring on-time, damage-free delivery, and accurate billing.
They build positive customer relationships through regular engagement and solutions to meet needs, maximizing freight potential.
Responsibilities include scheduling, order entry, load tracking, and communication with customers and internal teams.
The role requires a high school diploma or GED, with preferred experience in customer service or sales, and strong communication, multitasking, and professionalism skills.
Shift options are Friday–Monday, evenings or days.
Benefits include medical, dental, vision, 401(k), paid time off, and parental leave.
Ideal candidates are customer-focused, adaptable, and able to work under pressure, with a sales-oriented mindset.
This full-time role offers career growth and competitive pay, fostering an inclusive workplace.