Administrative Skills, Car Rentals, Customer Experience, Customer Support/Service, Dental Insurance, Documentation, Driver's License, Life Insurance, Needs Assessment, Performance Management, Rentals, Retail, Sales, Set Goals, Telephone Skills, Time Management, Training/Teaching, Vision Plan
LOCATION
Columbus, GA
POSTED
16 days ago
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world''s best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $17.00 / hour.
This position is located at Columbus Airport (CMH) - 5733 Veterans Pkwy Columbus, GA 31904.
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
We have the following schedules available:
This will be an alternating schedule. Every other week.
Sunday: 8am - 1:30pm
Monday: 8am - 6pm
Tuesday: 8am - 6pm
Wednesday: Off
Thursday: 8am - 6pm
Friday: 8am - 6pm
Saturday: 8am - 1:30pm
Sunday: Off
Monday: 12pm - 9:30pm
Tuesday: Off
Wednesday:12pm - 9:30pm
Thursday: 12pm - 9:30pm
Friday: 12pm - 9:30pm
Saturday: Off
Responsibilities
We are hiring now for immediate openings. Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
High School Diploma or G.E.D. required
Must have a minimum of 1 year of continuous customer service retail or administrative support experience
Must have a current and valid driver''s license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
Candidates with more than 1 excessive speeding violation (defined as 26 or more miles per hour over the posted speed limit) on their driving record within the last 3 years will be disqualified from consideration.
No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
About the Company
E
Enterprise Holdings Inc
ABOUT COMPANY:
A family-owned, world-class portfolio of brands. A global network that spans across more than 90 countries. Some 100,000 dedicated team members sharing common values. And more than 1.9 million vehicles taking our customers wherever they need to go. Any way you measure it, we've become a leader in the transportation service industry. How did we get here? By taking care of our customers, our communities and our employees – and staying true to our mission.
Working Here
Our people are the reason for our success. By living out our values each day and providing exceptional customer service, we’ve built a strong culture – one in which we bring honesty and integrity to all we do. We work hard, but never forget to have a little fun in the process. For more than 60 years, our values have been at the root of our success as a team and as individuals.
Our Values:
• Our brands are the most valuable things we own.
• Personal honesty and integrity are the foundation of our success.
• Customer service is our way of life.
• Our company is a fun and friendly place where teamwork rules.
• We work hard... and we reward hard work.
• Great things happen when we listen... to our customers and to each other.
• We strengthen our communities, one neighborhood at a time.
• Our doors are open.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Travel, Transportation and Tourism
EMPLOYEE BENEFITS
Military Leave, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Life Insurance, Merchandise Discounts