Customer Experience Office Manager

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Customer Experience Office Manager Collegeville

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Customer Experience Office Manager

Full Time • Collegeville

Responsive recruiter

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Customer Experience Office Manager - Floor Coverings International (Montgomery County, PA)

Location: 1512 W. Main Street, Collegeville, PA 19426

Job Type: Full-Time

Benefits: Paid Training, PTO, Paid Holidays, Performance Bonus Opportunities

Competitive Pay: $50,000-$55,000

About the Role

We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business.

This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field.

This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment.

What You'll Do

• Respond to inbound calls and web leads and schedule appointments
• Support customers from first contact through installation follow-up
• Coordinate installation schedules and product orders
• Maintain accurate records in Salesforce
• Support marketing efforts including social media and local outreach
• Assist with invoices, deposits, and basic accounting tasks in QuickBooks
• Communicate with installers, vendors, and customers to keep projects on track

What We're Looking For

• Minimum of 2 years of experience in an office management, customer service, or administrative role (required)
• Strong communication and customer service skills
• Highly organized and detail-oriented
• Able to work independently with minimal supervision
• Comfortable handling multiple priorities at once
• Proactive and solution-oriented mindset
• Tech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus)
• Interest in marketing or social media is a bonus

Why Join Us

• Key role in a fast-growing local business
• Family-owned, supportive environment
• Variety of work with real responsibility
• Opportunity for long-term growth
• Performance bonus opportunities
• Work that directly impacts customers and company success

Meet the Owners:

Tracy and Gary are a husband-and-wife team who proudly own the Floor Coverings International Montgomery County, Pennsylvania territory. They have called the area home for many years and are deeply rooted in the local community they serve. Together, they have built a life centered around family, service, and connection.

They are proud parents of three grown sons, a daughter-in-law, and a grandson who brings them tremendous joy. Outside of work, Tracy and Gary enjoy gardening, cooking, entertaining friends and family, and traveling whenever they get the chance.

As business owners, they bring a personal, hands-on approach to everything they do and take great pride in treating every customer with kindness, respect, and genuine care. They are excited to continue growing their business and are looking for a team member who shares their values-someone with enthusiasm, a strong work ethic, and a commitment to delivering an exceptional customer experience.

If you're organized, proactive, and excited to manage operations while delivering a stellar customer experience, we'd love to hear from you! Apply today and be part of a growing team!

Compensation: $50,000.00 - $55,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun - we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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Why Work for Us?

No experience required

Annual convention in Mexico

Paid training and company car for appointments

Extensive training programs and support

Opportunity for growth and advancement

I just started working for Floor Coverings International and I learned so much in a very short time. I've received excellent support and am able to make a great income. The sky is the limit on how much money you can make!","name":"Mechele Fong","title":"Design Associate","location":"California","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157335/original/mechele_fong.jpg"},{"testimonial":"

There is a lot to like about Floor Coverings International as a career. I came in with no flooring experience and within two months, I was able to hit the ground running without looking back. They provide everything you need to be as successful as you want to be!

","name":"Jeff Gorman","title":"Design Associate","location":"Kansas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157334/original/jeff_gorman.jpg"},{"testimonial":"

As a retired veteran it was important for me to find a company that offered great support and training. Luckily for me, I found Floor Coverings International. Just like in the military, we train all the time individually, locally, and corporate-wide.

","name":"Casimiro Garza","title":"Design Associate","location":"Texas","avatar":"https://d2zpdrfrohaf9r.cloudfront.net/system/images/1157336/original/casimiro_garza.jpg"}],"highlightColor":"#1c6f52"}" id="testimonial-widget-container">