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Customer Experience Manager

Michaels

Spring, TX

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JOB DETAILS
SKILLS
Corporate Policies, Customer Experience, Customer Support/Service, Maintain Compliance, Performance Metrics, Reconciliation, Regulatory Compliance, Regulatory Requirements, Retail, Retail Management, Returns Processing, Safety/Work Safety, Standard Operating Procedures (SOP), Team Lead/Manager
LOCATION
Spring, TX
POSTED
Today
Store - HSTN-SPRING/ WEST, TX - Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results. Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs. Plan and lead the execution of class and in-store events in accordance with Company programs. Lead the omnichannel processes. Manage and execute shrink and safety programs. Assist with cash reconciliation and bank deposits. Assist with inventory processes to include Return to Vendor (RTV) and Advance S...Customer Experience, Manager, Store Manager, Experience, Retail, Customer

About the Company

M

Michaels