Customer Experience Coordinator

Customer Experience Coordinator

At Dynamic Lifecycle Innovations, we give electronics their next best life while protecting our planet and our customers' interests. As a Certified Great Place to Work® since 2017, we've built a team culture that's rewarding, engaging, and FUN! But don't just take our word for it—see what our Team Members have to say.

吝 How We Hire: The Head, Heart, and Briefcase

At Dynamic Lifecycle Innovations, we believe great performance comes from alignment across three areas:

• 易Head – your natural behavioral drives and cognitive agility (measured by our Predictive Index assessment)
• ️Heart – your values, passions, and what drives you to make a meaningful impact
• Briefcase – your experiences, skills, and results from past roles

Every step of our process is designed to understand you in all three areas. It's how we ensure the best mutual fit, not just for what you can do, but for how you'll thrive here long-term.

You'll start with the Predictive Index (PI) assessment (takes <20 minutes total), then move through structured interviews, work samples, and culture-focused interviews. We respect your time and promise clear, timely communication throughout.

 Work Location: Onalaska, WI

 Compensation & Benefits 

 Total Compensation: $20.50 - $24.00 Per Hour

 Benefits Include:

• Comprehensive health benefits starting the first of the month following hire
• 401(k) with company match
• Profit sharing
• Generous paid time off and paid holidays

 Your Purpose

As the Customer Experience Coordinator, you'll play an important role in creating an exceptional experience for Dynamic's customers by keeping information accurate, orders moving, reports on track, and internal teams aligned.

You'll serve as a customer advocate behind the scenes, gathering and exchanging information with accuracy, urgency, and care. Whether you're supporting ITAD or Recycling customers, building orders, compiling settlement data, tracking service details, or maintaining customer records, your work will help ensure customers receive responsive, reliable, and high-quality support.

 What You'll Do

• Coordinate with internal teams to support billing, settlement data, service issues, order details, business review data, and other customer-related reporting needs.
• Build customer orders and settlement reports, either on a per-load basis or as part of finalized end-of-month reporting.
• Track customer SLAs, satisfaction indicators, service expectations, and follow-up items to ensure commitments are met.
• Support the onboarding of newly landed accounts as they transition from Sales to the Customer Experience Team.
• Maintain accurate and up-to-date customer information within Dynamic's CRM, ERP, and other internal systems.
• Serve as a point of contact for small and medium-sized business customers, primarily through email and occasionally by phone.
• Own and maintain the Quality Log by documenting customer concerns, following up with internal stakeholders, and helping verify that sustainable corrective action has taken place.
• Partner with internal stakeholders to update processes, clarify customer expectations, and keep service delivery consistent and professional.

 What You Bring (Briefcase)

• Associate degree in Business, Business Management, Marketing, Sales, or a related field. Additional relevant experience will be considered in lieu of formal education
• 1–3 years of experience in customer service within an office environment, account management, or a similar administrative support role.
• Experience using CRM, ERP, inventory management, or customer database systems.
• Strong Microsoft Office skills, especially Excel, Outlook calendar management, and inbox management.
• Experience with data entry, reporting, customer documentation, and maintaining accurate records.
• Preferred: B2B customer service or account management experience.
• Preferred: Experience coordinating with external vendors, logistics providers, or customers in an environment with SOPs, SLAs, and high service standards.
• Preferred: Basic accounting or financial knowledge, QuickBooks experience, Salesforce experience, advanced Excel skills, or report development experience.

易 Skills & Abilities (Head)

You're highly organized, detail-oriented, and comfortable working in systems throughout the day. You know how to manage information accurately, prioritize requests, and keep moving even when the inbox gets spicy.

You bring strong written and verbal communication skills, solid time management, and the ability to turn customer and internal requests into clear next steps. You're comfortable working in Excel, reviewing data, entering information with precision, and creating or supporting reports that help others make decisions.

You also know how to follow processes while staying flexible when priorities shift. You can gather information from multiple sources, connect the dots, and follow through without letting details slip through the cracks.

️ Who You Are (Heart)

You're a customer-first team player who takes pride in being responsive, helpful, and dependable. You enjoy supporting others, solving problems, and making sure people have the information they need when they need it.

You're self-motivated, adaptable, and comfortable in a fast-paced environment where priorities can change. You communicate clearly, stay positive through change, and are willing to jump into new or ad hoc tasks when the team needs support.

You care about accuracy, follow-through, and service quality — because you know that even the smallest detail can make a big difference in the customer experience.

 Why You'll Love Working Here

 Purpose with Impact: Help give electronics their "next best life" while protecting the planet
 Award-Winning Culture: Certified Great Place to Work® since 2017
 Innovation Encouraged: Your ideas are welcomed and valued
 Growth Opportunities: Learn, grow, and lead at an enterprise level
 Values-Driven Organization: We live our values—not just talk about them

️ Equal Employment Opportunity

Dynamic Lifecycle Innovations is an equal opportunity employer and is committed to providing fair employment opportunities for all based on merit. For positions subject to state contract requirements, we adhere to state affirmative action obligations and take proactive steps to ensure equal opportunity in our hiring practices. We do not discriminate or make any employment decisions on the basis of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law.