Customer Experience Coordinator
Celtic Air |Cape May County, NJ
Full-Time | Immediate Opening
Pay: $19.00 - $23.00 per hour, based on experience
Be the Driving Force Behind an Exceptional Customer Journey
Celtic Air is seeking a highly organized, customer-focused Customer Experience Coordinator to join our growing team immediately. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing customer communication with operational coordination, and takes pride in creating a seamless customer experience from the first phone call through project completion.
As the Customer Experience Coordinator, you will play a vital role in guiding customers through scheduling, financing coordination, installation preparation, payment collection, and post-installation follow-up while ensuring every customer receives outstanding service throughout the process.
Bookkeeping or payment processing experience is a plus, but not required.
Why Work With Celtic Air?
For more than 20 years, Celtic Air has proudly served Cape May County with a strong reputation for quality, professionalism, and customer care. We are known for our supportive culture, low turnover, and long-term investment in our team members. At Celtic Air, teamwork, communication, and employee development are at the heart of everything we do.
If you're looking for a stable career where your work matters, your contributions are valued, and your future is supported, we'd love to hear from you.
What We Offer:
• Competitive pay based on experience
• Medical insurance (employee contribution only $15/week)
• Optional family medical coverage
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k)
• Paid vacation
• 6 paid holidays
• Paid training days
• Career advancement opportunities
• Monthly spiffs and bonus programs
• Family-friendly company events, including community parades and activities
• Supportive, team-oriented workplace with long-term stability
What You'll Do:
• Answer inbound customer calls and efficiently schedule appointments
• Process sold jobs and assist customers with financing documentation
• Coordinate rebate submissions and extended warranty registrations
• Schedule and confirm installation dates with customers and internal teams
• Conduct post-installation customer satisfaction follow-up calls
• Collect deposits and accurately process customer payments
• Track project progression from sale to completion
• Maintain detailed customer records and job documentation
• Support service dispatch coordination as needed
• Work closely with sales, installation, and leadership teams to ensure a smooth customer experience
• Deliver exceptional customer service through phone, email, and in-person interactions
What We're Looking For:
• Strong customer service and communication skills
• Highly organized with excellent multitasking abilities
• Bookkeeping, payment processing, or administrative experience preferred but not required
• ServiceTitan experience is highly preferred
• Experience in HVAC, plumbing, electrical, or home service industries is a strong plus
• Familiarity with Cape May County and surrounding service areas preferred
• Comfortable using MS Office, CRM systems, and multi-line phone systems
• Strong attention to detail and problem-solving skills
• Positive attitude, team mentality, and career-driven mindset
Join a Company That Invests in You
At Celtic Air, we believe great customer service starts with a great team. If you're ready to build a rewarding long-term career with a respected company that values your contributions, apply today.
No calls, please. All candidates must apply online.