Customer Experience Analyst

Location:

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.

This position is onsite in Phoenix, Arizona.

Join the Moving Help team and play a key role in shaping an exceptional customer experience! We’re looking for a driven, energetic professional who is passionate about going above and beyond for customers every single day. 

• In this role, you’ll thrive in a fast-paced environment where multitasking, problem-solving, and clear communication are essential. You’ll turn customer feedback into meaningful action, ensuring every interaction leaves customers feeling valued, heard, and eager to return. 

• If you’re someone who enjoys making a real impact, solving challenges, and elevating service standards, this is your opportunity to stand out. 

Key Responsibilities 

• Analyze customer surveys and feedback to identify trends, insights, and opportunities for improvement. 

• Develop and implement creative, data-driven solutions to enhance customer experience. 

• Proactively reach out to customers with tailored resolutions based on findings. 

• Manage time-sensitive issues while meeting tight deadlines in a high-volume environment  

• Monitor and evaluate customer interactions for quality assurance (QA) purposes. 

• Address and resolve customer concerns with professionalism and urgency. 

• Review and respond to BBB complaints with well-structured, customer-focused solutions.  

• Lead and contribute to customer-facing projects and continuous improvement initiatives. 

Qualifications 

• Strong written and verbal communication skills.  

• Excellent organizational and multitasking abilities.  

• Ability to think critically and solve problems effectively. 

• Comfortable working in a fast-paced, deadline-driven environment.  

Preferred Qualifications 

• Experience in customer service or customer experience roles.  

• Familiarity with Moving Help services or similar industries.  

• Experience with QA monitoring, complaint resolution, or customer analytics. 

U-Haul Offers

• Medical insurance 

• Prescription drug plans 

• Dental & Vision plan with hearing care discounts 

• Onsite medical clinic for team members and eligible family members 

• New indoor fitness gym (Midtown Phoenix campus) 

• Get Fit Gym Reimbursement Program 

• Registered Dietitian Program 

• WeightWatchers® 

• CVS Virtual Care 

• U‑Haul Kids Program 

• 24‑Hour Nurse Line 

• Wellness Program (Healthier You initiatives & challenges) 

• Mindset App Reimbursement 

• Pet Insurance & Wellness plans 

• Career stability 

• Opportunities for advancement 

• Valuable on‑the‑job training 

• Tuition Reimbursement Program 

• Free online courses for personal and professional development at U‑Haul University®  

• 401(k) Savings Plan 

• Employee Stock Ownership Plan (ESOP) 

• Company‑paid life insurance 

• Voluntary life insurance options 

• Short-Term and Long‑Term Disability 

• Critical Illness, Accident & Hospital Indemnity plans 

• Business & business travel insurance 

• MetLaw Legal Program 

• MetLife Auto & Home Insurance 

• LifeLock Identity Theft Protection 

• Dave Ramsey’s SmartDollar® Financial Wellness Program 

• U‑Haul Federal Credit Union 

• Paid holidays, vacation, and sick time 

• You Matter Employee Assistance Program (EAP) 

• Discounts on cell phone plans, hotels, computers, vehicles & more 

• Community involvement & volunteer opportunities 

• U‑Haul Mothers Program (Paid maternity leave) 

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. (“U-Haul”), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products.  The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.   

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.