Customer Engineer

LanceSoft Inc

Oklahoma City, OK

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

ATM, Customer Training, Genetics, Identify Issues, Inventory Management, Inventory Reports, Maintenance Services, On Site Support, Problem Solving Skills, Reporting Skills, Safety Process, Service Level Agreement (SLA), Smartphones, Status Reports, Support Documentation, Technical Support, Willing to Travel

LOCATION

Oklahoma City, OK

POSTED

30+ days ago

Enter Job Description... Here are some of the tasks that our field service technicians do each day: • Perform minor maintenance, repairs, and component replacement at the module level. • Maintains parts inventory and related records. • Provides status reports throughout the service repair. • Diagnose problems based on the information provided in the call and through the error logs on the ATM. • Responsible for ownership of customer issues until resolution according to SLA agreements. • Practices security safety procedures when working with ATM's and or within financial institution. • Complete Client specific Training and certifications. • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required. The Field Service Technician position may require the following: • May require bending/squatting, walking/standing /sitting for prolonged periods. • May require prolonged travel based on your service area. • Carry and or lift a tool kit/parts of varying weights (1- 50 lbs.) • You may be dispatched daily on a call-by-call basis or have a daily schedule. • You may be required to work on rotating shifts, nights, and or weekends. Basic Qualifications: • High School Diploma or equivalent 0-1 years of related experience. • Reliable transportation. • A smart phone to receive work orders on and access support documentation. Android or iPhone. • Have basic tools: Tools are not supplied. #1 and #2 flathead and philips screw drivers are most common. EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

About the Company

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE

2,000 to 2,499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2000

WEBSITE

http://www.lancesoft.com/

Customer Engineer

LanceSoft Inc

Oklahoma City, OK

About the Company

LanceSoft Inc

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