A category-leading conversational AI platform that helps major enterprises deploy AI agents across voice, chat, email, SMS, and every other customer channel. Series D+ with strong enterprise traction and marquee customers across consumer and financial services. In-office culture built around speed, ownership, and craft.
Founded 2023 · 201–500 people · Industry: Conversational AI / Consumer Tech
The Role
Own end-to-end execution of AI agent builds for enterprise customers, from initial scoping through launch and iteration. This is a highly technical delivery role: you'll write and configure key components, validate integrations, and interface directly with senior technical stakeholders on the customer side. The split between technical build and customer-facing work is dynamic — generally close to 50/50 or 60/40 technical-to-customer-facing — and sits exclusively on the post-sales side.
What you'll be doing
End-to-end execution of AI agent builds for enterprise customers, from scoping through launch and iteration
Write and maintain key agent-building artifacts and configure agent behavior for quality, reliability, and business outcomes
Configure and validate guardrails for safe, compliant, predictable agent performance
Set up, test, and validate customer integrations (ticketing systems and comparable), building any tools or workflows needed
Interface directly with senior technical stakeholders at customers to define success criteria and drive delivery against timelines
Partner closely with Agent PMs, Engineering, Design, and GTM teams to deliver consistent, repeatable agent builds