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Customer Development Representative II

Infoblox

Tacoma, WA

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Channel Support, Cloud Computing, Consulting, Contact Management, Cross-Functional, Cross-Selling, Customer Acquisition, Customer Churn, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Data Collection, Data Management, Exceeded Sales Goal, Finance, Fortune 500 Customers, Genetics, Identify Issues, Legal, Network Security, Order Management, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Proposal Writing, Purchasing/Procurement, Revenue Growth, Sales, Sales Management, Salesforce.com, Software as a Service (SaaS), Team Player, Technical Presentation, Technical Support, Technology Analysis, Territory Management, Time Management, Up-Selling
LOCATION
Tacoma, WA
POSTED
30+ days ago
At Infoblox, every breakthrough begins with a bold "what if."
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?

We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.

Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running - and what we build is world-class: recognized as CybersecAsia's Best in Critical Infrastructure 2024 - evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".

Customer Development Representative II

We are looking for a Customer Development Representative II to join our team in Tacoma reporting to the Manager of Customer Development. In this role, you will work closely with Sales, Legal, Finance, Technical Support, channel partners, and customers to expedite the sale and closure of all maintenance and subscription renewals. You will be responsible for managing your region to meet or exceed targets for maintenance and subscription renewals. You will manage customer contacts at various stages of the customer lifecycle and work as a trusted partner allowing customers to meet their business objectives with Infoblox products. This is a hybrid work schedule with Tuesdays & Thursdays in the Tacoma office.

You're the ideal candidate if you are creative, energetic, and self-driven professional, understand the unique aspects of SaaS customers and their business objectives, and are results driven.

Be a Contributor - What You'll Do


Analyze data collected during account reviews and meetings to create practical proposals and ensure customer satisfaction
Manage the timely generation of renewal quotes, validation, audits, and all other aspects of maintenance and subscription renewals
Facilitate relationships with clients, encouraging adoption and retention of Infoblox products and aligning with customer goals to enhance organizational efficiency
Partner with internal teams such as Customer Support, IT, and Order Management for any data correction or error fixes
Develop a trusted advisor relationship with customers, identifying and addressing issues and ensuring quick resolution by leveraging cross-functional teams
Collaborate with the Sales Account team to support accounts, identifying opportunities for improving Infoblox services across functions and developing upsell and cross-sell opportunities
Assess customer needs, goals, and challenges, tailoring solutions to align with customer objectives
Perform in-depth account analysis, preparing and conducting REVIVE sessions with the Account team to identify areas for expansion, upsell, and refresh
Deliver RKO presentations to the technical buyer, exploring expansion opportunities, assessing technology refresh appetite, and validating the perceived value of purchases
Strive for a minimum in-quarter renewal rate (IQRR) of 90%, enhancing customer intimacy and understanding to drive renewal bookings without extensive field engagement

Be Prepared - What You Bring


Minimum of 4 years experience in Customer Success or Account Management
Minimum of 2 years service renewals experience with an emphasis on channel
Expert working knowledge of the service business, including co-termination, service terms, plus terms and conditions
Experience working with both internal and external customers in a multi-tier channel environment
Proficiency with Excel and Salesforce
Experience with SaaS applications, deployments, and migration to cloud services
DNS, DHCP, and IPAM experience
Excellent organizational, consulting, project management, and time management skills
Self-motivated team player who has fresh ideas when it comes to SaaS user adoption and customer churn mitigation
Bachelor's degree preferred
Ability to come into the Tacoma office in a hybrid schedule.

Be Successful - Your Path

First 90 Days:


Immerse yourself in Infoblox systems, build relationships with escalation teams, and engage in shadowing critical cases

6 Months:


Be familiar with the Infoblox Product Suite
Have built relationships internally by creating communication channels with departments, teams, or groups
Identify and relay customer requests that align with the company's vision

12 Months:


Collect and analyze customer data to optimize the customer's experience
Increase customer loyalty and reduce churn
Aggregate the underlying issues of the product/service, the desires of the customer, and the long-term vision of the company
Demonstrate excellent territory management through increased revenue delivery, on-time quotes and renewals, and strong relationships with Account teams and partners

Belong- Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.

Be Rewarded -Benefits That Help You Grow, Thrive, Belong


Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
CharitableGiving Program supported by Company Match

Ready to Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis

#LI-Hybrid

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About the Company

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Infoblox