Sign upLog in

Customer Claims Specialist

Badger Brothers Moving

Madison, WI

Apply
JOB DETAILS
SKILLS
Claims Processing, Communication Skills, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Depreciation, Documentation, Health Insurance, Healthcare Reimbursement, Insurance Claims, Logistics, Philosophy, Spreadsheets, Training/Teaching
LOCATION
Madison, WI
POSTED
30+ days ago
Benefits:
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development

 At Badger Brothers Moving, we don’t just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service. 


We’re hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn’t just about processing claims - it’s about protecting our reputation, living out our values, and helping customers walk away saying, “They truly took care of me.”


What You’ll Do


  • Own the end-to-end damage claims process from intake to resolution

  • Communicate directly with customers via phone and email to gather details and explain outcomes

  • Investigate claims by reviewing photos, mover reports, item values, and condition notes

  • Apply logical reasoning and fair compensation standards using our proprietary tools and guides

  • Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement

  • Track all cases in our internal Claims & Damage Tracker

  • Proactively follow up with customers to ensure satisfaction and provide closure

  • Represent BBM’s values in every interaction — calm, clear, and solutions-focused

What Success Looks Like


  • Fast, fair resolutions that turn a frustrating situation into a positive one

  • Satisfied customers who feel heard, respected, and taken care of

  • Strong internal documentation and clear, efficient workflows

  • Balanced outcomes that protect both customer relationships and company resources

You’re a Great Fit If You:


  • Have 2+ years of experience in customer service, claims resolution, or logistics support

  • Are a confident communicator who can de-escalate conflict and build trust quickly

  • Think like a detective — curious, thorough, and calm under pressure

  • Know how to balance empathy with fairness — and can “hold the line” when needed

  • Prefer a phone call to endless emails and believe in proactive communication

  • Are comfortable navigating spreadsheets, photo evidence, and CRM tools

  • Take pride in turning a tough moment into a great customer service story

Bonus Points For:


  • Experience in the moving industry, insurance claims, or household goods logistics

  • Familiarity with depreciation, item valuation, or repair coordination

  • A natural ability to ask the right questions, read between the lines, and make smart calls

  • An obsession with organization and clean recordkeeping

Why Work With Us


  • A high-integrity, fast-growing company where doing the right thing isn’t optional

  • Competitive pay and room for growth

  • Full training on our claims philosophy, resolution tools, and service standards

  • A supportive team that’s passionate about being the best in the business

  • A chance to make a real impact — not just process tickets

About the Company

B

Badger Brothers Moving