Calendar Management, Call Centers, Communication Skills, Computer Skills, Continuous Improvement, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Multitasking, Organizational Skills, Performance Management, Sales Support, Typing
Our customer service team is often the first impression customers have of our company. We take that responsibility seriously. We're looking for someone who is friendly, confident, organized, and thrives in a fast-paced environment.
What you'll do:
- Answer a high volume of inbound customer calls
- Schedule service appointments accurately and efficiently
- Deliver an exceptional customer experience on every interaction
- Support our sales and dispatch teams
- Resolve customer concerns with professionalism and empathy
- Accurately document every customer interaction
- Learn our systems and continuously improve your performance
What we're looking for:
- A Minimum of 1 year working in a call center, OR proven success in a high-volume customer service position
- Excellent phone ettiquette and communication skills
- Comfortable handling multiple calls while using several computer programs
- Strong typing and computer skills
- Reliable attendance and punctuality
- Ability to remain calm and professional with upset customers
- Strong attention to detail
- Ability to learn quickly and adapt in a fast-paced environment
What Success Looks Like:
- Build rapport quickly
- Stay positive and organized during busy periods
- Keep customers calm during stressful situations
- Handle multiple tasks without sacrificing accuracy
- Enjoy helping people while keeping appointments flowing efficiently
Schedule:
- 40 hour work week
- Weekend and Holiday hours offered on rotation
Pay and Benefits:
Starting pay: $17.25/hr + performance incentives
- Career advancement opportunities
- Paid time off
- Company-paid holidays
- Health benefits after eligibility period
- Weekly pay