Customer CARE Specialist Team II WFH

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Customer CARE Spec Team II WFH 

Job Summary and Qualifications

JOB TITLE – Customer CARE Specialist

GENERAL SUMMARY OF DUTIES

The Customer Service Specialist will be responsible for providing outstanding customer service for all incoming calls from internal and external customers. This position will also ensure proper follow up with DHPs that have been sent electronic applications. This position serves customers by determining requirements; answering inquiries; resolving problems and fulfilling requests while maintaining database integrity in the Staff PM System. This position will also be responsible for assisting the Data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.

SUPERVISOR – Credentialing Manager

SUPERVISES – None 

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

· Answers incoming inquiries from DHPs, Facilities and Agencies by clarifying desired information; researching, locating, and providing essential information

· Resolves problems by clarifying issues; researching and exploring answers and determining alternative solutions

· Escalates unresolved problems to immediate supervisor for resolution

· Fulfills Facilities’ requests for credentialing by sending credentialing packets or links to all DHPs entered in Inventory Log

· Accurately record all follow up activities in Inventory Log (Follow up and Sent to Facility)

· Follow up on a via phone and email to DHPs that do not respond to initial credentialing requests

· Notify facilities on a monthly basis of DHPs that do not respond to credentialing requests

· Responsible for entering basic DHP information in Staff PM for DHPs requesting access to participating eDHP facilities

· Follow up on non responding DHPs that have been sent a ling and not submitted credentialing application

· Act as a backup to data Entry/Reporting team in monitoring and effectively maintaining the volume of all DHP Credentialing mailboxes.

· Maintains set production and quality standards

· Maintains accurate records of all files in Staff PM; records all activities in the diary

· Creates ad hoc reports as requested

· Maintains privacy and confidentiality (intentional or unintentional) of company and employee information in verbal, written, and electronic form. Limits access to all information to job-related on a need to know basis

· Participates in special projects as needed and performs other duties as assigned.

· Notifies respective Supervisor of problem-causing trends on items needing attention

KNOWLEDGE, SKILLS & ABILITIES – This position requires the following minimal requirements:

· Excellent customer focus and customer service skills

· Outstanding Listening and phone skills

· Excellent oral and written communication skills

· Ability to build relationships with internal and external customers

· Strong people skills, interpersonal savvy and problem solving skills

· Ability to multi-task and prioritize

· Ability to work well within a team environment and independently

· Strong knowledge and experience with Microsoft Office, Outlook, Excel, general office products

· Ability to learn new software programs

EDUCATION – High school education or GED Equivalent Required 

EXPERIENCE – One to three years in a related field.

CERTIFICATE/LICENSE – None 

PHYSICAL DEMANDS/WORKING CONDITIONS –

• Requires prolonged sitting. and exerting up to 10 lbs force occasionally
• Requires and some bending, stooping, and stretching
• Require eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.
• Require dexterity to type at least 60 WPM
• Experience with Microsoft Office, Outlook, Excel, general office products Work is performed in an office environment and involves frequent contact with staff and the public

Benefits

HealthTrust Workforce Solutions, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you find this opportunity compelling, we encourage you to apply for our Customer CARE Spec Team II WFH opening. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are interviewing - apply today!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.