The Customer Care Specialist provides exceptional service to internal and external customers via phone and email, supporting product and service inquiries, troubleshooting, and account maintenance.
Responsibilities include answering calls, assessing customer needs, ensuring privacy, resolving complaints, and promoting banking products like online banking and mobile apps.
Qualifications include a high school diploma (Bachelor's preferred), at least one year of call center or banking experience, strong communication skills, proficiency in Microsoft Office, and flexibility to work various hours.
Key competencies involve dependability, customer focus, teamwork, and critical thinking.
Essential functions include prolonged sitting, operating computer equipment, and effective communication with all levels.
This role offers growth opportunities within the organization.