Customer Care Specialist I

Customer Care Specialist I

AZ_Phoenix_Office

The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as:

• Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction.
• Work closely with team members to achieve customer departmental goals and improve customer service processes.

Duties and responsibilities

· Become intimately familiar with the business rules for each customer and deliver timely and accurate service.

· Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes.

· Maintain accurate records of customer interactions, services provided, and issues resolved.

· Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions.

· Process internal requests from operational or support teams as required.

· Assist with the implementation of change requests and other services as required.

· Strive for continuous improvement in service delivery.

· Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets.

· Other responsibilities as required

Qualifications

· High School Diploma or Equivalent.

· Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel).

· Data Entry 40 wpm.

· Strong communication, both verbal and written.

· 1+ years of data entry experience preferred.

· Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues.

· Make sound decisions and accept/act upon constructive feedback.

· Adhere to professional behavioral expectations and the ability to work well with different groups and departments.

· Must operate effectively and reliably in the office and/or at home.

· Drug Tests, Background Checks, and Fingerprinting are required.

· Sitting or standing for extended periods will be a requirement.

Verra Mobility Values An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What's Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.