Customer Relations, Customer Service Systems, Customer Support/Service, Documentation, Identify Issues, Problem Solving Skills, Software Administration
Location: Burlington, VT
Duration: 12+ Months Contract with possible Extension
Key Responsibilities- Handle customer queries via phone, chat, and email
- Manage issues from identification to resolution
- Coordinate with internal teams for escalations
- Maintain accurate documentation and track issue status
- Build customer relationships through problem-solving and guidance
Requirements- Gains familiarity with Customer Care concepts, procedures, and methodologies.
- With guidance, performs routine customer care agent duties, including:
- Receiving and responding to customer requests,
- Tracking tickets within the customer care system,
- Troubleshooting equipment, software, and compatibility problems,
- Documenting customer issues, progress, and status
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TPI Global (formerly Tech Providers, Inc.)