Seeking a Customer Care Specialist to provide exceptional support to clients via high-volume inbound calls.
Responsibilities include listening actively, addressing questions or concerns, explaining solutions, and building trustful relationships.
Must utilize CRM tools, escalate issues appropriately, and meet call center metrics.
Ideal candidates are customer-focused, detail-oriented, adaptable, and tech-savvy with experience in CRM software and proficiency in Microsoft Office.
Bilingual in Spanish is a plus.
Requirements include a high school diploma or higher, 1+ year customer service experience, and the ability to work at a computer for extended periods.
Physical ability to sit for long periods and lift up to 15 pounds is necessary.
Strong communication, problem-solving, and empathy skills are essential for success.