Customer Care Specialist {169078}

A-Line Staffing is now hiring Customer Care Specialist in San Antonio, TX . The Customer Care Specialist would be working for a Fortune 500 company and has career growth potential. Full time / 40+ hrs/wk.

If interested in this Customer Care Specialist position, contact Milos Pavlovic at

Customer Care Specialist Compensation: pay $19.00/hr ; benefits available to full-time employees after 90 days ; 401(k) with company match available after 1 year of service (on eligibility dates)

Customer Care Specialist Highlights: contract assignment with potential to be hired permanently based on attendance, performance, and business needs; required availability: Monday–Friday, 7:30 AM–4:30 PM ; on-site in San Antonio, TX

Customer Care Specialist Responsibilities

• Provide training on how to handle all forms of contacts (calls, chat, and emails) and provide individualized feedback to Customer Care associates across the U.S. region
• Using the ADDIE instructional methodology, create and/or deliver training to meet entry-level and advanced training requirements
• Conduct analysis/assessments of quality and training data to build personalized training and coaching plans
• Provide QA reporting to supervisors and manager
• Analyze escalations to identify training gaps and develop coaching/training solutions
• Coordinate updates to knowledge management, job aids (roadmaps), and tools used by the department
• Follow company/department/quality system procedures and policies; recommend continuous improvement (Lean/Six Sigma exposure is a plus)
• Provide input into associate performance evaluations and support adherence to business/regulatory guidelines

Customer Care Specialist Requirements: High School Diploma/GED; attendance mandatory first 90 days; training curriculum development and delivering training sessions; proficiency in PowerPoint, Word, and Excel; ability to learn new systems/programs quickly; strong communication/adaptability; punctual and dependable attendance

Customer Care Specialist Preferred Qualifications

• Prior training experience in a customer care / call center environment
• Strong coaching skills and comfort working with performance metrics/reporting
• Familiarity with adult learning principles and continuous improvement initiatives

If you think this Customer Care Specialist position is a good fit, reach out—call, email, or apply.

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