Customer Care Representative

About the Organization Description

Position Title: Customer Care Representative

Base Pay (Onsite at Westlake Village, CA): $26.34/hour, non-exempt

Base Pay (Remote): $22.12/hour, non-exempt

Hiring in the following states for remote work ONLY: AL, AZ, CA, CO, FL, GA, ID, IL, IN, IO, MD, MA, MI, MN, MS, MO, NV, NJ, NC, ND, OH, OK, PA, SC, TX, UT, WY

Are you ready to be a part of something BIG and GROUNDBREAKING?

At Covered, we are focused on building the future of insurance. Joining Covered Insurance means stepping into a FAST-PACED, INNOVATIVE environment where you can help to REDEFINE the future of insurance. Unlike traditional firms, we leverage cutting-edge APIs, pre-built UI components, and a full-service licensed stack to create smarter, more customer-centric solutions.

Who Is Covered?

Covered, a best-in-class B2B2C embedded insurance marketplace, intends to make insurance easy to understand and painless to purchase. We believe the independent agent is increasingly important, and technology should be built to empower the agent and deliver delightful digital experiences to the customer. By partnering with lenders, financial institutions, and fintech companies, we deliver our personalized embedded insurance marketplace to their customers.

About This Role

Are you tired of fighting for hot leads or paying for stale leads? Do you wish you had an endless flow of prospects? Do you wish you could focus on what you do best - selling insurance by providing advice, finding solutions, building relationships, and delivering a delightful experience? Cancel your Rotary club meeting and read on\u2026

Covered is looking for ambitious, motivated sales professionals who thrive in a fast-moving, high-energy environment. If you love consultative selling, providing expert guidance, and using state-of-the-art technology to maximize efficiency, this is the role for you. Join our hungry, humble, talented, championship-winning team and take your sales career to the NEXT LEVEL!

Role Accountabilities Include, But Are Not Limited To:

• Assist in the processing of policy changes and aiding customers with billing related inquiries.
• Research and resolve complex customer client inquiries and concerns in a timely and professional manner.
• Responsible for cross selling, and upselling to ensure our customers are covered.
• Participate in educational opportunities to stay up-to-date and current on industry knowledge.
• Review, add and update Covered Insurance and carrier systems to accurately reflect both automated and manual changes to customer policies.
• Collaborate with Insurance Advisors and other teams and customers, as needed, to support the needs of our customers, partners and the business overall.
• Perform other related duties as assigned.

Growth Opportunities

At Covered, we believe in investing in our people. This role provides exceptional career growth potential, with opportunities to advance into leadership roles, explore new markets, and expand your skillset in the fast-growing embedded insurance industry.

You Say Benefits? We Say "ItsCovered"

We believe in taking care of our team with a competitive benefits package that includes:

• Culture: work with passionate, innovative professionals who love what they do. Learn from the best, work with the best!
• Medical, Dental, and Vision Insurance to keep you healthy and covered.
• FSA and HSA for added financial flexibility.
• Life Insurance, AD&D, STD, and LTD to protect you and your loved ones.
• 401(k) Retirement Savings Plan to help you build a secure future.
• Casual Time Off Policy: take the time you need to recharge.
• 13 Paid Holidays per year to celebrate and relax.

Position Requirements

About You And Your Experience

• Active P&C license required
• Ability to manage stakeholders in a service oriented, problem-solving, practical mindset
• Strong rapport and relationship building skills to collaborate and positively influence partnerships across the agency
• Ability to effectively juggle multiple projects and keep Manager informed of any issues
• Ability to think independently, take ownership, and drive initiatives to resolution
• Proactive and self-initiating work style
• Integrity, openness, and transparency
• Intellectual curiosity
• Critical thinker, ability to identify root cause of issues
• Current Property and Casualty License required
• Strong computer skills including proficient knowledge of G Suite tools or (Outlook, PowerPoint, Excel, Word)
• Knowledge of Personal Lines and Homeowners Insurance
• Bilingual is a plus

Essential Role Requirements

Must be able to be performed with or without reasonable accommodation

• Work Environment: Denver, CO HQ; Westlake Village, CA office; or Remote
• Physical Demands:
• Must be able to sit for extended periods of time
• Possess visual acuity in order to see a computer
• Must possess manual dexterity in order to work on a computer
• Must have command of the English language to effectively communicate
• Must be able to hear clients, partners, and internal staff
• Opportunistic travel as may be required

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks, accountabilities, and/or experience requirements may be changed, added to, removed, amended, deleted and modified at any time by management with, or without prior notice.

We are an equal opportunity employer and do not discriminate on the basis of any protected attribute, protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices as well as any mental health or physical disability needs. Employment decisions, including hiring decisions, are based on performance experience.

This job description is intended to provide information essential to understanding the scope of this position and the general nature and level of work performed by job holders within this position. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer and we do not discriminate on the basis of any protected attribute, protected under applicable law. We make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Close Date Post Internal Days 0 EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Req Number WES-24-00002

This position is currently not accepting applications.

To search for an open position, please go to http://CoveredInsuranceSolutionsLLC.appone.com

WE ALSO RECOMMEND

Other Jobs Within Same Category Quality Control Representative in Westlake Village, CA

Posted on: 4/30/2025

[Apply Now]

Other Jobs Within 60 Miles Quality Control Representative in Westlake Village, CA

Posted on: 4/30/2025

[Apply Now]

AppOne.comTM 1999-2024 HR Services, Inc.

Click here for technical assistance. <