Are you ready to be the friendly voice and welcoming face of our dynamic team? Do you thrive in a fast-paced environment, excel at multitasking, and pride yourself on delivering exceptional service? Then we want to hear from you!
As a Customer Care Representative, you will be at the heart of our operations, managing a multi-line telephone system and handling a high volume of incoming calls with professionalism and efficiency. Your primary goal will be to ensure every caller receives outstanding service, directing them to the appropriate personnel, department, or division with courtesy and accuracy.
Essential Duties and Responsibilities:
Assist and collaborate with our Relocation Manager to streamline operations and enhance customer satisfaction.
Provide top-notch customer service by greeting callers warmly and guiding them to their desired destination.
Listen attentively to callers, anticipate their needs, and prioritize customer satisfaction at every turn.
Manage messages effectively, ensuring prompt delivery to the right recipients.
Offer basic rental information to prospective tenants and route inquiries to the appropriate team members.
Keep our office running smoothly by operating various office equipment and managing the company's general email account.
Maintain and update essential documents and forms, including our Relocation Policy and Procedure Manual.
Provide administrative support to our Relocation Leasing Consultants and other team members as needed.
Uphold our professional standards by maintaining a clean and welcoming reception area.
Foster positive relationships with clients, customers, and colleagues through respectful and helpful interactions.
What’s In It For You?
Exceptional training and career development, ensuring you have the necessary skills to take you exactly where you want to go.
Competitive salary plus a generous benefits package with two different medical plan options, as well as vision and dental group plans.
Paid vacation, sick leave, and holidays.
401(k), educational assistance and so much more!
Click APPLY to learn all the ways you can accelerate your career by joining the TMG Family of Companies.
About the Company
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The Management Group, Inc
The Management Group, LLC (TMG) is a full service real estate asset management provider. Comprised of professionals from the multifamily, retail, construction and development sectors, TMG is dedicated to leveraging technology and best practices across sectors to simplify every interaction between our service and the end customer.
In 2015, The Residential Group and Euramex National partnered to establish The Management Group, LLC (TMG), a full service management company built on 30 years of experience, systems and best practices. Combining the principles of an owner managed philosophy with the flexibility and innovation driven systems of a fee management organization, TMG is dedicated to finding new and creative ways of increasing the net return on investment to asset owners and investors while maintaining the health and viability of its managed assets for long term grown. With teams dedicated to both commercial, industrial, and multifamily assets, TMG leverages individuals experience from varying sectors to promote sustainable growth across all of its portfolios.
Guided by the principle that simpler is better,The Management Group's mission is to increase the core value of managed real estate assets by leveraging technology and innovation to streamline operations and improve the customer experience.