Customer Care Representative

Customer Care Coordinator
Location: Vahalla, NY
Type: Contract

Customer Care Coordinator
Location: [Insert location or “Remote”]
Type: [Insert contract type, e.g., Contract / Full-time]

Overview:
Our client is seeking a Customer Care Coordinator to join their customer support team. This role plays a key part in providing outstanding phone and email service, resolving issues efficiently, and ensuring a positive customer experience. The goal is to enhance retention by resolving issues on the first contact and promoting product adoption.

Responsibilities:

• Handle inbound calls and emails, providing timely, professional, and accurate responses.

• Document all customer interactions in Salesforce, ensuring accurate tracking and follow-up.

• Collaborate with internal teams to ensure customer concerns are resolved quickly and effectively.

• Develop a deep understanding of the company’s products to provide guidance and basic user training.

• Strive for first-contact resolution and deliver a positive, solution-oriented experience.

• Maintain detailed notes and properly manage support tickets through to resolution.

• De-escalate and resolve issues with empathy and professionalism.

Requirements:

• Ability to handle approximately 30 calls and 20 emails per day while meeting quality and response-time goals.

• Excellent written and verbal communication skills.

• Strong multitasking ability—able to manage phone and email interactions seamlessly.

• Customer-focused mindset with proven problem-solving and conflict-resolution skills.

• Team player who thrives in a fast-paced environment.

• Experience with Salesforce or similar CRM systems preferred.

• Familiarity with payment or financial technology is a plus.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.