Analysis Skills, Arterial Lines, Billing, Call Centers, Communication Skills, Computer Skills, Customer Service Management, Customer Support/Service, Database Management Software/Systems (DBMS), Documentation, Exceeded Sales Goal, Healthcare, High School Diploma, Mathematics, Medical Billing, Microsoft Access Database, Microsoft Excel, Online Chat, Partner Sales, Presentation/Verbal Skills, Problem Solving Skills, Returns Processing, Telecommunications, Time Management, Word Processing, Writing Skills
A-Line Staffing is now hiring Customer Care Representative (Returns & Billing Support). This role is remote.
If you are interested in this Customer Care Representative (Returns & Billing Support) position, please apply to this posting.
Customer Care Representative (Returns & Billing Support) Compensation
- $17.50 per hour
- Benefits are available to full-time employees after 90 days of employment
- 401(k) with company match available after 1 year of service (on eligibility dates)
Customer Care Representative (Returns & Billing Support) Highlights
- Contract assignment – based on attendance, performance and business needs it could extend or go direct.
- Fully remote
- Schedule: Monday–Friday, 8:00 AM–5:00 PM
- Required availability: ability to work some evening shifts, weekends, and overtime as needed
- Attendance is mandatory for the first 90 days
OVERVIEW : handle remote customer order support by answering questions about order status/product information, processing returns, documenting accounts, and coordinating with the billing team to resolve disputes via phone/chat/email.
Note : This role involves handling sensitive customer situations, including calls from patients or family members; empathy and professionalism are required.
Customer Care Representative (Returns & Billing Support) Responsibilities
- Provide timely and accurate information to customers regarding order status and product information requests
- Process customer returns according to established policies and procedures
- Work closely with the Medical Billing team to help resolve disputed billing charges
- Provide feedback to Customer Service Management regarding service failures or customer concerns
- Partner with Sales Representatives to meet or exceed customer service expectations
- Communicate with customers through web chat and email (in addition to other channels as needed)
- Maintain accurate, detailed notes in customer accounts to ensure proper and timely follow-up
- Perform other duties and tasks as assigned
Customer Care Representative (Returns & Billing Support) Requirements
- High School Diploma or GED
- 1+ year of experience in the medical industry or call center/customer service
- Strong written and verbal communication skills
- Ability to read, analyze, and interpret procedures and customer documentation
- Intermediate math skills (discounts, interest, commissions, proportions, percentages)
- Strong problem-solving skills and ability to follow written and verbal instructions
- Basic computer skills (Word processing, Excel, Access and/or other database software)
- Familiarity with call center tools (dialer/telecommunications software) or ability to learn quickly
- Attendance is mandatory for the first 90 days
Customer Care Representative (Returns & Billing Support) Preferred Qualifications
- Experience supporting customers in a medical supply or healthcare environment
- Experience with returns processing and/or billing dispute support
- Comfort handling sensitive calls with empathy and professionalism
- Strong documentation skills in a high-volume environment
If you think this Customer Care Representative (Returns & Billing Support) position is a good fit for you, please apply to this posting!
JOB ID 170322
A
A-Line Staffing Solutions LLC
A-Line Staffing Solutions is a premier staffing company that supplies professionals to the Healthcare, Insurance, Pharmaceutical, and Information Technology industries. Founded in 2004, A-Line Staffing Solutions has been a leader in matching talented individuals to the jobs that our clients NEED to fill. We are experts at offering creative staffing solutions to employers, and we are hiring every day. A-Line Staffing can offer short-term, long-term and direct-hire opportunities to professionals across the United States. We hire only the most qualified and talented individuals in the country. Our recruiting, selection and stringent screening processes have strengthened our reputation for delivering quality customer service and unbeatable talent. For our commissioned clients, A-Line Staffing closely follows the standards and practices established by The Joint Commission. For all of our clients and employees, our commitment to continual improvement combined with a strict code of ethics provides an atmosphere of respect and unparalleled professionalism. To find out how A-Line Staffing Solutions can share our talent with you, please contact us today. We are eager to include you among our most valued and satisfied clients. If you are a professional and would like to learn more about open opportunities in your area, please contact us today. We are always searching for talented and enthusiastic professionals
1,000 to 1,499 employees
Staffing/Employment Agencies
http://www.alinestaffing.com/