Join a leading distributor of metalworking and MRO products as a Customer Care Regional Omnichannel Representative in Elkhart, IN.
Responsible for handling inbound voice and email interactions to process orders, troubleshoot issues, source products, and upsell, with a focus on customer satisfaction and sales growth.
Collaborate with field sales and internal teams using systems like AS400, Salesforce, and vendor websites.
Build strong customer relationships, resolve complex issues, and mentor team members.
Requires a high school diploma, excellent customer service and sales skills, proficiency in relevant systems, and effective communication.
Compensation ranges from $14.81 to $23.27/hour, based on experience and location. Benefits include healthcare, 401K, tuition reimbursement, and inclusive programs.
Committed to diversity, equal opportunity, and supporting employee development.