Call Centers, Customer Escalations, Customer Support/Service, Microsoft Excel, Microsoft Outlook, Multitasking, Outbound Call Centers, Problem Solving Skills
Job Posting
3 top skills in a candidate: Communication, sense of urgency, and ability to handle escalations/difficult conversations on a regular basis
Job Description:
- This will be an outbound call center position.
- Employees will be calling and emailing clients to give them updates on their orders.
- Employees will work from a set list of orders that are priority and work to contact and update the client as to the status of their order.
- Employees will utilize internal systems to track and notate their work and who they have updated.
- Resource must be willing to work a schedule between 6A - 6P AZ, Will be required to be ONSITE on TUESDAYS (subject to change)
- Candidate must reside near the Phoenix area
Job Requirements:
- Candidates must have customer service experience, call center experience preferred.
- Must be able to multi task and problem solve.
- Experience utilizing Microsoft Excel and Outlook are preferred.