Billing, Communication Skills, Cross-Functional, Customer Experience, Customer Support/Service, Healthcare, Identify Issues, Logistics, Market Surveys, Medical Equipment, Medical Products, Microsoft Office, Multitasking, Order Management, Order Processing, Order to Cash, Problem Solving Skills, Product Documentation, Sales, Service Delivery, Technical Support
Customer Care Representative
Parsippany NJ (Hybrid 2-3 Days In Office)
Full Time | Exempt
Join EBI - Support Patients & Providers
We are hiring a Customer Care Representative to support order processing, patient inquiries and customer experience for our medical device products. This is a high-impact role working directly with patients, providers and internal teams.
What you will do:
- Manage order intake, entry, invoicing and fulfillment coordination
- Handle inbound calls from patients, providers and sales teams
- Provide technical support and troubleshooting
- Process and document product and non-product complaints
- Support customer reporting, surveys and follow-ups
What we are looking for:
- 3-5 years of customer service experience (healthcare preferred)
- Strong communication and problem solving skills
- Ability to manage multiple priorities in a fast paced environment
- Experience with order to cash processes a plus
- Proficiency in Microsoft Office
Why Apply?
- Make a direct impact on patient and customer experience
- Work cross-functionally with Sales, Logistics and Quality
- Opportunity to grow in a regulated healthcare environment
Apply today to deliver exceptional service and support in healthcare.