At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don't back down from hard work- we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
Job Summary
Provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. Maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the "Voice of the Consumer" to equally improve the products for our customers as we do for our company.
Essential Duties
Providing customer service to our customers in a call center environment.
Providing customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
Perform other duties as assigned.
Manage inbound and outbound calls in a timely manner
Keep accurate real-time records of all conversations in our database.
Build relationships with external & internal GAF customers via phone and e-mail to assist with all inquiries.
Work as "sales support" for our Sales Team.
Provide world-class service by delivering an effortless customer experience.
Qualifications Required
H.S. Diploma or General Education Degree (GED) Required
Bachelor's Degree Preferred
Past Customer Service experience especially in a call center environment Required
Past Customer Service experience especially in a call center environment
Excellent verbal and written communication skills
Ability to multitask in a fast paced environment
Excellent problem-solving capabilities
Strong computer skills: Microsoft Office Suite and Google Suite
Highly organized with great attention to detail
Outgoing and energetic attitude
Must be a team player and perform well under pressure
Travel Requirements: Minimal
Base salary and/or rate of pay ranges listed are exclusive of fringe benefits and potential bonuses. Individual compensation offers will be determined based on a variety of factors, including but not limited to geographic location, relevant candidate experience and skill, education, and/or qualifications.
Base Salary Range: $49,514-$63,268
How We Protect What Matters Most:
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace. We are committed to equal employment opportunity on the basis of each candidate''s qualifications, experience, and merit, without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).