Best Practices, Business Analysis, Call Centers, Communication Skills, Computer Skills, Corporate Policies, Customer Experience, Customer Support/Service, Diversity, Leadership, Mentoring, Multitasking, Online Customer Support, Organizational Skills, Presentation/Verbal Skills, Process Development, Process Improvement, Quality Assurance, Service Delivery, Software Administration, Team Lead/Manager, Time Management, Web Forms, Writing Skills
LOCATION
Melbourne, FL
POSTED
28 days ago
At Percepta, we bring first-class service across each market we support. As a Customer Care Representative working on-site in Melbourne, FL, you’ll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You’ll Be DoingThe Customer Care Representative is the initial contact for dealership personnel and vehicle owners. The Customer Care Representative listens to customer inquiries and provides an accurate and timely response to the customer.During a Typical Day, You’llPerform all Customer Care responsibilities with consistent reliability.Ability to maneuver through various systems to provide the dealer/customer with prompt, courteous, and accurate informationAccurately respond to customer inquiries.Document customer contacts.Initiate outbound contacts as appropriate.Provide online support for applications.Utilize available resources to respond to internal and external customer inquiries.Help identify process improvements and best practices for the team.Answer email inquiries, web forms, etc., within required time frames in a professional manner with accurate and timely information.Identify and report all concerns regarding the program to the appropriate Senior Business Analyst, Team Leader, or Manager.Meet or exceed performance expectations, including but not limited to productivity, accessibility, and quality assurance.Adhere to and support all Percepta and client initiatives and company policies and procedures.Attend and participate in team meetings.Act as a mentor to less experienced teammatesTrain new team members.Act as a backup for a subject matter expert in the absence of the Sr. Business Analyst and/or Team Leader.Demonstrate leadership capabilities.Complete training courses as directed by Operations and/or Training.Complete additional tasks and projects as needed.What You Bring to the RoleHigh school diploma required. College degree preferred or equivalent work experience required.1 – 2 years of customer service experience required; does not need to be in a call center position.Computer skills: experience working with multiple programs, ability to type.Excellent customer service ability.Ability to maneuver through various systems to provide the dealer with accurate information.Displays professionalism and a positive attitude. Ability to effectively communicate with customers, managers, and co-workers.Strong written and oral communication.Time management and organizational skills.Willingness to take on new assignments.Reliability.Ability to multitask.What You Can ExpectStarting hourly rate of $14.00Health/Dental/Vision/Life InsuranceFlexible Spending Account (FSA) and Health Savings Account (HSA)Traditional 401(k) PlanVacation/Sick Time and Paid HolidaysTuition ReimbursementEmployee Assistance ProgramEmployee Discount ProgramTraining and Development Programs (Percepta College)Employee Rewards Program (Perci Perks)Hours of Operation: Monday through Friday: 8:30 am to 5:30 pmAbout PerceptaEstablished in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.Leave it better – We take ownership and leave every process, person, and place better than we found it.Win together – We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way.#LI-Onsite
About the Company
T
Ttec
We are a leading global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience for many of the world’s most iconic and disruptive brands. We deliver outcome-based customer engagement solutions through TTEC Digital, our digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, our delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. Founded in 1982, our employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. Learn more about our company values and how we support gender diversity, including through a leadership program that empowers the women of TTEC.
COMPANY SIZE
10,000 employees or more
INDUSTRY
Other/Not Classified
EMPLOYEE BENEFITS
Paid Sick Days, Parking, Performance Bonus, Prescription Drug Coverage, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Tuition Reimbursement, Work From Home, Game Rooms, Life Insurance, Merchandise Discounts, On Site Cafeteria