Customer Care Representative Carrollton, GA
Composing the core of a brighter world LIGHTERA has one of the longest and most respectable corporate lineages in American business which goes back to Alexander Graham Bell and the invention of the telephone more than a century ago. We have a proven track record of being first in the industry with application specific fibers optical connectors ribbon cables erbium doped fibers Raman fiber lasers fiber gratings and more. Our mission is to provide leading optical innovations and solutions by designing manufacturing and supplying the best optical fibers fiber cable and components and devices for our customers with exceptional service that creates value for our shareholders customers and employees. To do so we must continue shaping the future of communications by applying the best minds to the challenges our customers will continually face.
Our mission is simple and bold to build brighter more connected communities through cutting-edge optical technologies.
Job Summary
The Customer Care Representative is the first line of contact and will be responsible for providing customer support to Lightera customers both Internal and External.
Representing and establishing the customers perception of Lightera Responsible for processing Quotations responding to RFI and processing customer orders in a manner that provides consistency accuracy and timeliness while complying with all customer requirements and abiding to Lightera policies and procedures.
Communicating with other departments in a professional clear and timely manner written-verbal.
Key Responsibilities
Provide all information clearly and accurately including but not limited to: Product information Product Lead time Order status Shipping information
Handle and process customer complaints and may be asked to communicate root cause and corrective action to customers
Manage and process request for product returns
Make quick and sound decisions through the day
Work in and support a total team environment including Outside Sales and other internal departments including but not limited to: Sales & Marketing Production Control Shipping Material Management Accounting Engineering Product Mgmt.
Follow Lightera & Departmental policies, procedures and guidelines always working towards meeting and exceeding Lightera Dept. objectives
May be given other assignments as needed to achieve departmental goals
Key Competencies
Must have Excellent Customer Service and Communication skills oral and written Proper telephone etiquette Good attendance Must be Team player Prefer Fiber Optics product knowledge
Qualifications
High school diploma or equivalent experience Bachelors degree preferred Minimum two years of computer experience including a working knowledge of Windows Microsoft Word and Excel Two years previous administrative business experience Two years of Customer Service experience in an office environment One Year of SAP experience
General Expectations
Demonstrate effective communication verbal written skills. Maintain discretion when working with confidential and proprietary information. Strict adherence to company safety policies and procedures. Conform to all aspects of Lighteras Standards of Conduct. Serve as a role model for safe work practices and behaviors.
Additional duties as assigned.
Working at LIGHTERA means having the opportunity to realize ideas experience innovation and discover new solutions for the future. In addition to our dynamic work environment we offer competitive salaries and generous benefits programs including medical dental tuition reimbursement and a matching 401k plan.
Employees are expected to serve as role models for safe work practices and behaviors. This includes following established health and safety policies and procedures maintaining a clean organized work area wearing and properly storing all personal protective equipment PPE and actively engaging as a safety conscious worker with personal safety and wellness as a priority.
If youd like to be part of an energetic world leader in optic fiber solutions please apply through our Career portal at http://lightera.com/about-us.
Visa sponsorship not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support including STEM OPT training plan for this position.
Note: Only those candidates selected for the interview process will be contacted.
About Lightera
Lightera is a global leader in optical fiber and connectivity solutions delivering innovative technologies that drive communication networks data centers and specialty photonics applications. With a deep legacy of expertise in optical science we provide high-performance solutions that enable faster more reliable and more sustainable connections for businesses communities and industries worldwide.
Headquartered in Norcross, Georgia U.S.A. Lightera operates with a global footprint serving customers across telecommunications enterprise industrial generative AI data centers 5G6G utilities medical aerospace defense and sensing markets. Lightera is part of Furukawa Electric Group a multi-billion-dollar leader in optical communications.
Lightera is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or status as an individual with a disability.