Customer Care Representative 1 - CCR1

Job Title: Customer Care Representative 1 - CCR1

Job Location: Meridian MS, 39301

Duration: 12 months

Pay rate : $19.00/hr. on W2

Job Summary

• Our team of Customer Service Representatives assists customers in person at our Business Office.
• We value our customers and are looking for team members that are committed to delivering world-class value in each customer interaction.
• On a typical day, our consultants can have a conversation with customers about starting, stopping, or transferring their electric service, discussing payment options, offering personalized energy-related products and services, report emergency situations, and other general inquires.
• Simply put, people count on us. If you aren't reliable and fully committed to serving others, this isn't the job for you.

We're looking for candidates who are:

• Excited to be a part of a team
• Naturally curious and take pride in resolving issues
• Kind and efficient
• Empathetic and resourceful
• Willing to make important decisions
• Excellent at figuring out solutions to problems
• Dependable to their core and have the tenacity to show up and work hard even when the going is tough
• Self-aware and have the drive to take ownership of their career
• Computer savvy and proficient in Microsoft products (Outlook, Word, Excel, PowerPoint, etc.)

What you'll be responsible for:

• Explaining billing issues and understanding common causes of high bills
• Initiating establishing, transferring and disconnection of electric service while offering products and services that meet our customers' needs
• Discussing general customer inquires
• Discussing XXXX options and educating customers about their energy usage
• Assisting customers with setting up payment arrangements through our self-serve channels

Functional Expertise:

• Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, offer solutions, and educate customers on payment options
• Process service orders
• Respond to service and XXXX questions as well as billing inquiries
• Update and maintain customer Personally Identifiable Information (PII)
• Adhere to established policies, procedures and quality standards for work performed
• Report service disruptions (i.e., system outages and technical issues)
• Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
• Clearly document all customer interactions
• Accountable for consistently meeting individual performance metrics including call handling and call quality expectations

Business Acumen:

• Must be able to work in an 24/7 working environment, where shifts change due to business needs and seasons
• Must be able to work required overtime and fulfill on-call obligations
• Maintain working knowledge of all company products and services

Responsible for maintaining the security of customer records Engagement:

• Participate in activities designed to improve customer satisfaction and business performance
• Manage peer relationships in a manner that supports trust and teamwork If you are kind enough to deliver excellent customer service to customers with high expectations, apply now! We can't promise it will be easy.
• We can promise it will be time well spent.
• You will gain skills and grow your career with one of Mississippi's most well-respected employers.
• We provide exceptional training programs, a supportive environment for learning and growth, top pay and benefits, and a culture that is built on the highest standards
• of customer service.
• This position is in Meridian, MS and on-site reporting is required.