The nation's leading administrator of long-term care insurance services is looking for YOU. This is your opportunity to join a company with a culture that promotes respect for people, integrity, learning and initiative.
WE ARE THE KIND OF EMPLOYER YOU DESERVE.
illumifin is a leading provider of business process outsourcing for the insurance industry, managing over 1.3 million long-term care policies for the nation's largest insurers. We also provide clients with unique risk management insight built upon our proprietary long-term care databases.
This position works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are seeking a schedule of Mon-Fri, 9a-5:30p CST.
BI-LINGUAL CUSTOMER CARE PROFESSIONAL RESPONSIBILITIES
Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
Provide telephonic and onsite interview status information
Schedule appointments for telephonic interviews
Collects and disseminates new or updated applicant or claimant information
Coordinates requests for reprints of telephonic and onsite interviews
Hot transfers applicants to complete telephonic interviews
Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
Financial, personal, medical and/or health-history information