Customer Care Manager State Farm Agent Team Member

Seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience in Colorado Springs, CO.
Responsibilities include managing customer inquiries, coordinating team communication, assisting with account updates and billing, tracking service metrics, and supporting community outreach.
Qualifications:

• Excellent communication and organizational skills
• Attention to detail and ability to handle multiple priorities
• Experience in customer service, office management, or administrative support preferred
• Ability to obtain applicable state insurance licenses
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  Benefits include 401(k) matching, performance bonuses, competitive salary, health insurance, paid time off, parental leave, profit sharing, signing bonus, training & development, and opportunities for advancement.
  Ideal candidates are calm, caring, relationship-builders who listen, empathize, and guide customers through challenging situations, making a positive community impact.