Customer Care Manager - State Farm Agent Team Member

Bradley Jacobs - State Farm Agent

Mobile, AL

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Farm Management, Insurance, Metrics, Multitasking, Office Management, Organizational Skills, Problem Solving Skills, Progress Reports, Revenue Growth, Training/Teaching

LOCATION

Mobile, AL

POSTED

10 days ago

Benefits:

Bonus based on performance
Competitive salary
Paid time off
Training & development

You May Be a Great Fit as a Customer Care Manager at Bradley Jacobs State Farm if:

You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address: 3753 Cottage Hill Road. Mobile, AL 36609

At Bradley Jacobs State Farm, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions.

Responsibilities

Manage customer inquiries and support daily service activities.
Coordinate team communication to maintain efficient workflows.
Assist with account updates, billing inquiries, and policy reviews.
Track service metrics and report progress to the agent.
Support community engagement and customer outreach initiatives.
Maximizing sales opportunities with existing customers
Conducting customer policy reviews
Generating new business prospects

Qualifications

Excellent communication and organizational skills.
Strong attention to detail with the ability to manage multiple priorities.
Prior experience in customer service, office management, or administrative support preferred.
Must be able to obtain applicable state insurance licenses.

Customer Care Manager - State Farm Agent Team Member

Bradley Jacobs - State Farm Agent

Mobile, AL

About the Company

Bradley Jacobs - State Farm Agent

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