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Customer Care Manager - State Farm Agent Team Member

Stephanie Raieta - State Farm Agent

Glenside, PA

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Communication Skills, Community Support, Customer Retention/Renewal, Customer Service Management, Customer Support/Service, Detail Oriented, Documentation, Farm Management, Health Insurance, Insurance, Licensing, Maintain Compliance, Metrics, Multitasking, Office Management, Operations, Organizational Skills, People Management, Problem Solving Skills, Progress Reports, Sales, Service Delivery, Track Customer Issues, Training/Teaching
LOCATION
Glenside, PA
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development


Customer Care Manager – Service-Focused with In-Book Sales


Stephanie Raieta State Farm Agency
Location: 207 S Easton Road, Glenside, PA 19038


Lead with Service. Build Trust. Support Growth.


The Stephanie Raieta State Farm Agency is seeking a Customer Care Manager who leads with empathy, organization, and accountability while also being comfortable identifying in-book sales opportunities during service interactions. This role is ideal for a professional who thrives on helping customers through complex situations, ensuring a smooth service experience, and supporting the overall growth of the agency.


You will oversee daily service activity, support customer retention, and help ensure policies remain accurate and effective—while confidently recommending additional coverage when it truly benefits the customer.


Full licensing is required. Candidates must hold Property & Casualty and Life & Health licenses. If not fully licensed, candidates must obtain their Property & Casualty license prior to Day 1 start in the agency. We provide guidance and support to help you complete the licensing process.


What You’ll Do


  • Manage customer inquiries and oversee daily service operations

  • Provide calm, professional support during service and claims-related conversations

  • Assist with policy updates, billing questions, endorsements, and account reviews

  • Identify coverage gaps and pivot service conversations into in-book sales opportunities when appropriate

  • Coordinate team communication to maintain efficient workflows

  • Track service metrics and report progress to the agent

  • Maintain accurate documentation and ensure compliance with agency procedures

  • Support community engagement and customer outreach initiatives

What We’re Looking For


  • Strong service mindset with excellent relationship-building skills

  • Ability to listen first, guide confidently, and recommend solutions when appropriate

  • Excellent communication and organizational abilities

  • Strong attention to detail and ability to manage multiple priorities

  • Prior experience in customer service, office management, or administrative support preferred

  • Full licensing required: Property & Casualty and Life & Health

    • Property & Casualty must be obtained prior to Day 1 start (support provided)

Why Join the Raieta Agency


  • Competitive base salary plus commission and performance incentives

  • Licensing guidance and support to help you start strong

  • Ongoing training and professional development

  • Supportive, service-driven agency culture

  • Opportunities for internal growth and advancement

Ready to Lead with Service and Grow with Purpose?


If you take pride in delivering exceptional service, enjoy supporting both customers and team members, and are motivated to contribute to agency growth, we’d love to hear from you.


Apply today to join the Stephanie Raieta State Farm Agency.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.

About the Company

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Stephanie Raieta - State Farm Agent