Customer Care Manager State Farm Agent Team Member

Seeking a Customer Care Manager to oversee daily service operations and ensure a positive customer experience in Colorado Springs, CO.
Benefits include 401(k) matching, performance bonuses, competitive salary, health insurance, paid time off, parental leave, profit sharing, signing bonus, free uniforms, and training & development opportunities.
Responsibilities:

• Manage customer inquiries and support daily service activities.
• 
  
• Coordinate team communication for efficient workflows.
• 
  
• Assist with account updates, billing, and policy reviews.
• 
  
• Track service metrics and report progress.
• 
  
• Support community engagement and outreach initiatives.
• 
  Qualifications:
  
• Excellent communication and organization skills.
• 
  
• Strong attention to detail and ability to manage multiple priorities.
• 
  
• Experience in customer service, office management, or administrative support preferred.
• 
  
• Ability to obtain applicable state insurance licenses.