Customer Care Manager - State Farm Agent Team Member

Bill Knight - State Farm Agent

Denver, CO

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JOB DETAILS

SKILLS

Administrative Skills, Billing, Claims Processing, Communication Skills, Community Relations, Community Support, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, Farm Management, Health Insurance, Insurance, Licensing, Life Insurance, Multitasking, Sales, Team Player, Training/Teaching

LOCATION

Denver, CO

POSTED

30+ days ago

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development

Customer Care Manager – In-Office

Bill Knight State Farm Agency
Job Type: Full-Time
Location: In-Office | Denver

Serve Your Community. Build Relationships. Grow a Career with Purpose.

The Bill Knight State Farm Agency is seeking a Customer Care Manager who is calm under pressure, deeply service-oriented, and passionate about helping people when they need it most. This is an in-office role for someone who takes pride in providing outstanding customer support while building trusted, long-term relationships within the community.

This position is ideal for a professional who listens first, communicates clearly, and can confidently guide customers through questions, changes, or challenging situations. While the role is service-focused, the ability to identify appropriate in-book sales opportunities during customer interactions is an important part of long-term success.

This role is licensing-contingent. Candidates must obtain Property & Casualty and Life & Health insurance licenses. Full licensing support is provided, and candidates will begin formal in-office training once the Property & Casualty license is obtained.

What You’ll Do

Serve as a primary in-office point of contact for customers
Manage daily customer inquiries and service requests with professionalism and empathy
Assist with policy updates, billing questions, endorsements, and basic policy reviews
Support customers through the claims process and follow up as needed
Coordinate communication with team members to ensure smooth workflows
Maintain accurate documentation of customer interactions and service activity
Identify in-book sales opportunities when they align with customer needs
Support community engagement and outreach initiatives

What We’re Looking For

Strong communication, organization, and relationship-building skills
Compassionate, calm demeanor—especially during high-stress situations
Ability to manage multiple priorities with attention to detail
Service-first mindset with the ability to guide customers confidently
Willingness to obtain Property & Casualty and Life & Health licenses
(full training, guidance, and support provided)
Prior customer service, office support, or administrative experience preferred
Professional, dependable, and team-oriented work style

What We Offer

Competitive base salary with performance-based incentives
Full support through the insurance licensing process
Structured in-office training after Property & Casualty license is obtained
Supportive, community-focused agency culture
Opportunities for growth and internal advancement
A meaningful career helping individuals and families protect what matters most

Ready to Join a Service-Driven Local Agency?

If you’re someone people trust in difficult moments and you want a career where your work truly makes a difference, we’d love to meet you.

Apply today to join the Bill Knight State Farm Agency.

Bill Knight State Farm is an Equal Opportunity Employer and encourages applications from individuals of all backgrounds and experiences.

Customer Care Manager - State Farm Agent Team Member

Bill Knight - State Farm Agent

Denver, CO

About the Company

Bill Knight - State Farm Agent

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