Billing, Communication Skills, Community Support, Customer Experience, Customer Service Management, Customer Support/Service, Detail Oriented, Farm Management, Insurance, Metrics, Multitasking, Office Management, Operations, Organizational Skills, Progress Reports
Seeking a Customer Care Manager in Colorado Springs to oversee daily service operations and ensure positive customer experiences.
Benefits include 401(k) matching, performance bonuses, competitive salary, free uniforms, health insurance, growth opportunities, paid time off, parental leave, profit sharing, signing bonus, and training & development.
The ideal candidate is calm, caring, a relationship-builder, and empathetic under pressure, with strong communication and organizational skills.
Responsibilities:
- Manage customer inquiries and support daily activities.
- Coordinate team communication for efficient workflows.
- Assist with account updates, billing, and policy reviews.
- Track service metrics and report progress.
- Support community engagement and outreach initiatives.
Qualifications:
- Excellent communication and organizational skills.
- Attention to detail and ability to manage multiple priorities.
- Experience in customer service or office management preferred.
- Ability to obtain relevant state insurance licenses.
S
State Farm
Customers and communities rely on us to help them face life's uncertainties. They come to us for guidance with insurance needs, financial planning, and strengthening the community.
10,000 employees or more
https://www.statefarm.com/careers