Customer Care Manager

Turnkey Hospitality Solutions LLC

Houston, TX

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JOB DETAILS

SKILLS

Accounting, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Management, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Furniture, Hospitality and Tourism, Hotel Construction, Interior Design, Leadership, Logistics, Maintenance Services, Manufacturing, Mentoring, Metrics, Multitasking, Organizational Skills, Post-Sales, Problem Solving Skills, Process Improvement, Product Design, Project/Program Management, Record Keeping, Sales Operations, Team Player, Time Management

LOCATION

Houston, TX

POSTED

30+ days ago

Customer Care Manager – Curve Hospitality | Houston, TX
About Curve Hospitality
Curve Hospitality is a leading provider of custom furniture, fixtures, and equipment (FF&E) solutions for the hospitality industry. We specialize in creating high-quality, design-driven products through our in-house interior design team and global manufacturing network. Our mission is to deliver exceptional products and experiences that elevate every hotel project we touch.
Position Overview
We’re seeking an experienced and highly organized Customer Care Manager to lead our post-sales service operations. This role ensures that every client experience — from purchase to delivery and installation — meets Curve’s standards of excellence. The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced, collaborative environment.
Key Responsibilities

Lead and mentor the Customer Care team to ensure timely and effective resolution of client inquiries and service issues.
Serve as the main point of contact between clients, logistics, accounting, and project management teams.
Oversee warranty claims, replacements, and service requests from start to finish.
Track and report key customer service metrics and identify opportunities for process improvement.
Coordinate with manufacturing and logistics partners to ensure client satisfaction and delivery accuracy.
Maintain detailed records of communications, ensuring transparency and accountability.

Qualifications

Bachelor’s degree or equivalent experience.
3–5 years of customer service management experience, preferably in hospitality, furniture, or manufacturing.
Strong leadership, problem-solving, and communication skills.
Proficiency in CRM or ERP platforms (Monday.com experience a plus).
Ability to manage multiple priorities and deadlines in a dynamic environment.

Why Join Curve Hospitality
At Curve, you’ll be part of a passionate team shaping the future of hospitality design and manufacturing. We offer competitive compensation, growth opportunities, and a collaborative culture that values innovation, integrity, and service.

Customer Care Manager

Turnkey Hospitality Solutions LLC

Houston, TX

About the Company

Turnkey Hospitality Solutions LLC

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