Customer Care/Logistics Lead

Summary

Sotera Digital Security is the pioneering provider of the world's most secure mobile device and communications platform. It’s flagship product, the Sotera SecurePhone provides unparalleled protection against even the most sophisticated spyware and network intrusions. Adopted by leaders across defense, business, entertainment, and more, Sotera is revolutionizing mobile security by working to prevent breaches entirely rather than just detecting them after the fact.

Sotera Digital Security is looking for a Customer Care and Logistics Lead to assist us in our customer service department. The applicant will be totally focused on our customer. He/she will handle customer inquires and troubleshoot problems. In addition, this person will be responsible for handling our logistics operation out of our Sunrise Floria office. The person must posses a “can do” attitude and always put the customer first.

Responsibilities

• Answer customers’ questions, resolve problems, and maintains customer satisfaction by being a  problem-solving resource.
• Assist in the development of new processes and procedures to streamline and improve efficiency.
• Contribute and implement department policies
• Document and create process material as needed
• Point person on shipping/receiving phones including inventory management, organization of phone storage, etc.

Requirements

• Able to display above average proficiency in MS Excel and MS Word.
• 3 years of telecommunications customer care experience. Preferably in wireless telecom.
• Able to demonstrate excellent communication and organizational skills.
• Be willing to work after hours as an escalated point of contact. This would include coverage on weekends and holidays as needed.
• MUST be based in the South Florida area and work as needed in our Sunrise Florida office.
• Must be able to lift 20 lbs. boxes as needed.
• Must possess a valid driver’s license and ability to travel within South Florida to multiple locations as needed.
• Be willing to do “whatever it takes” to get the job done. This may include assisting the team in shipping phones, physically setting up an office, etc.