This role involves handling inbound and outbound calls to resolve customer concerns related to service, billing, and results in a professional and timely manner.
It serves as a liaison between customers and branches to coordinate follow-up requests, prioritize urgent issues, and escalate as needed.
The position includes reviewing customer feedback, analyzing trends, and reporting findings to management to enhance customer experience.
Responsibilities also encompass making retention efforts through root cause probing and offering solutions, updating customer data accurately, and identifying opportunities for additional services.
Candidates should have a high school diploma or GED, 2-3 years of customer service experience, and proficiency with Microsoft Office. Physical demands are moderate, involving sitting, standing, and light lifting. Fluency in English is required, and applicants must be located in the U.S.
This position offers pay ranging from $31,819 to $58,865, with benefits including insurance and a 401(k). The employer values diversity, promotes inclusion, and encourages veterans to apply.