This customer service role involves handling inbound and outbound calls to address routine and complex customer concerns related to service, billing, and results.
It includes coordinating follow-ups, prioritizing urgent issues, and escalating as needed.
Responsibilities also encompass analyzing customer feedback, conducting retention efforts, maintaining accurate customer data, and identifying opportunities for service upselling.
The position requires 2-3 years of customer service experience, proficiency with MS Office, and the ability to resolve escalated issues.
Physical demands include sitting, standing, and light lifting, with a focus on delivering high-quality service in a low to moderate noise environment.
Employment offers a salary range of $31,819 to $58,865, along with benefits such as health insurance and a 401(k).
Applicants must be located in the U.S. and fluent in English. The company values diversity, inclusion, and veteran hiring.