Join a leading provider of Complex Rehabilitation Technology as a Customer Care Coordinator – Delivery Scheduling I.
Assist customers and referral sources with delivery scheduling for rehab and aftersale orders, maintaining accurate data in tracking systems.
Communicate with clients to find optimal appointment times, respond to inquiries, and resolve issues promptly to enhance customer satisfaction.
Ensure schedules are optimized for technicians, meet performance standards, and participate in continuous improvement initiatives.
Adhere to confidentiality, compliance, and customer service principles, providing exceptional support to internal and external clients.
Requirements include a high school diploma, at least one year of customer service or dispatching experience, and strong communication skills.
Preferred skills include knowledge of rehab equipment, excellent interpersonal skills, and proficiency in MS Office.
The role involves working at a desk, computer use, and occasional physical movement, with opportunities for overtime.