Customer Care & Collections Specialist - Property Management

Customer Care & Collections Specialist

Join the Peak Living Team!

Peak Living is seeking a qualified and motivated Customer Care & Collections Specialist to join our growing team!

At Peak Living, our employees love where they work. We are a full-service real estate management company with apartment communities across the United States. We believe long-term success is achieved by building high-quality teams and empowering employees to make a meaningful impact on property performance and resident satisfaction.

This position plays a key role in supporting our residents by delivering exceptional customer service while also assisting with resident account management and collections efforts.

Responsibilities

• Manage incoming calls, emails, and written correspondence in a professional and timely manner

• Support residents by providing accurate information, answering questions, and resolving concerns related to leases, policies, payments, and community operations

• Assist residents in understanding lease terms, charges, payment options, and account balances

• Handle resident collections efforts, including:

• Contacting residents regarding past due balances

• Coordinating payment arrangements

• Following up on delinquent accounts

• Documenting collection activity

• Assisting with notices and account communication in accordance with company policies and applicable laws

• Work collaboratively with onsite teams to resolve resident account issues and improve collections performance

• Follow up on service-related concerns to ensure resident satisfaction and timely resolution

• Maintain accurate records and provide monthly reporting to leadership regarding resident interactions, trends, and collections activity

• Deliver a high level of customer service while maintaining professionalism and empathy during difficult conversations

• Support company goals related to resident retention, customer satisfaction, and delinquency reduction

Knowledge / Skills / Abilities

• Previous experience in property management, leasing, collections, or customer service preferred
• Knowledge of apartment leasing and resident relations is highly desirable
• Strong communication, conflict resolution, and problem-solving skills
• Ability to handle sensitive conversations professionally and confidently
• Organized and detail-oriented with the ability to manage multiple priorities
• Proficient in Microsoft Office and property management software
• Bilingual candidates are encouraged to apply, but bilingual ability is not required

Benefits

Peak Living believes in supporting a healthy work-life balance and offers a competitive benefits package, including:

• Generous paid time off (PTO)
• Multiple medical plan options
• Dental and vision coverage
• 401(k) with company match
• Opportunities for growth and advancement within a rapidly growing organization

Join a company where your work makes a difference and where you can grow your career with a team that values people, service, and excellence.