The Customer Care Center Associate handles customer inquiries via phone, ensuring privacy and compliance with legal guidelines.
They resolve issues related to retail accounts, provide information on bank products, and identify cross-selling opportunities.
Responsibilities include answering calls, processing transactions, reviewing complaints, maintaining account information, and referring customers to appropriate departments.
The role requires strong communication, basic math, critical thinking, and proficiency in software tools like MS Office.
Work involves sitting for long periods, repetitive tasks, and occasional lifting up to 25 pounds.
Qualifications include at least 1 year of customer service or call center experience, computer skills, and knowledge of banking policies is preferred.