Customer Care / Call Center Specialist
Veterans Sourcing Group
Hartford, CT
Customer Service Representative – Onsite | East Hartford, CT
Pay Rate: $21/hour
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Location: East Hartford, CT
Weekends Off | Full-Time | Paid Training | Benefits
We are seeking Customer Service Representatives to support our client's consumer programs as the first point of contact. In this role, you'll assist callers with account inquiries, program information, and password resets through the online customer portal. You'll use your communication skills, patience, and problem-solving ability to deliver an outstanding customer experience on every call.
Responsibilities
Serve as the initial point of contact for consumers and providers regarding client programs.
Answer incoming calls and provide accurate, clear information.
Assist with account access and password reset issues.
Document all customer interactions accurately in the call-tracking system.
Escalate calls to leadership or appropriate state agencies following procedures.
Identify customer trends and recommend service improvements.
Handle difficult or escalated customer situations professionally.
Meet or exceed performance goals for call volume, quality, and customer satisfaction.
What You'll Receive
Full-time employment
Paid training
Monday–Friday schedule (8:30 AM – 5:00 PM) — No weekends
Growth and career advancement opportunities
Supportive team environment
Comprehensive benefit options
Qualifications
Required:
18 years of age or older
High School Diploma or GED
Minimum 6 months of call center or customer service experience, or an Associate's degree (no experience required)
Ability to type 35 WPM and pass a customer service assessment
Ability to pass a background check and 8-panel drug screen
Preferred Traits:
Strong verbal and written communication
Professional, dependable, and punctual
Ability to explain information clearly and concisely
Skilled at multitasking and navigating multiple systems
Calm and empathetic under pressure; able to de-escalate frustrated callers
Passion for helping others and solving problems
Position Details
Location: 77 Hartland Street, East Hartford, CT (100% onsite)
Business Unit: Conduent
Positions Available: 10
Type: Full-time, W-2, contract
Assignment Length: Ongoing/long-term
Candidate Maximum Pay Rate: $21/hour