Customer Care/Call Center Specialist CSR

Customer Service Representative

 Onsite Position
  $19.94 per Hour
  Monday through Friday | 8:30 AM to 5:00 PM
  Weekends Off!

Do You Love Helping People?

Are you a patient, friendly, and empathetic customer service professional who enjoys solving problems and making someone's day a little easier?

We're looking for a Customer Service Representative to join our growing team! In this role, you'll be the first point of contact for customers, providing exceptional service while assisting with account questions, program information, and password resets for an online consumer portal.

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you!

What You'll Do

As a Customer Service Representative, you'll play an important role in delivering an outstanding customer experience by:

• Serving as the first point of contact for program participants and providers
• Answering inbound customer calls with professionalism and empathy
• Assisting customers with account access and password resets
• Providing accurate information regarding programs and services
• Documenting all customer interactions thoroughly and accurately
• Routing calls to leadership or appropriate state agencies when needed
• Researching customer questions and providing timely resolutions
• Handling customer complaints according to established procedures
• Identifying trends in customer inquiries and recommending service improvements
• Meeting daily goals for productivity, customer satisfaction, quality, and call handling

What Makes You Successful

We're looking for someone who:

• Loves helping people and providing exceptional customer service
• Communicates clearly, professionally, and confidently
• Can explain complex information in an easy-to-understand manner
• Stays calm and professional when assisting frustrated customers
• Enjoys problem solving and finding solutions
• Can multitask while navigating multiple computer applications
• Has excellent attention to detail and documentation skills
• Demonstrates reliability, professionalism, and outstanding attendance
• Thrives in a structured, high-volume call center environment

Minimum Qualifications

✔ High School Diploma or GED and at least 6 months of call center experience

OR

✔ Associate's Degree or higher with no prior call center experience

Additionally, candidates must:

• Be at least 18 years of age
• Pass a 30 WPM typing assessment
• Successfully complete a Customer Service Assessment

Why You'll Love This Opportunity

• $19.94 per hour
• Monday through Friday schedule
• No weekends required
• Full-time, consistent hours
• Paid training provided
• Stable work environment
• Opportunity to build valuable customer service experience
• Supportive team culture
• Make a positive impact by helping customers every day

Apply Today!

If you're passionate about customer service, enjoy helping others, and are ready to join a team that values professionalism, teamwork, and quality service, we encourage you to apply today!

Your next career opportunity could start here!

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.