Customer Care/Call Center Specialist CSR

Senior Call Center Customer Service Representative | Sr. Call Center CSR

Openings: 5

Location: Onsite
 Pay: $21.00 per hour
 Schedule: Monday through Friday, 8:00 AM to 4:30 PM
 Weekends Off!

Are you passionate about helping people and making a meaningful impact every day? We are seeking a Senior Call Center Customer Service Representative (CSR) to join a dedicated team supporting individuals with important social service programs. If you thrive in a fast-paced call center environment, enjoy solving problems, and are committed to delivering exceptional customer service, we would love to hear from you.

What You'll Do

As the first point of contact for customers, you will provide professional, compassionate support while ensuring every interaction is handled with accuracy and care.

Responsibilities include:

• Answer inbound calls from applicants and recipients regarding social service programs.
• Provide accurate information by following established policies, procedures, and call scripts.
• Document customer interactions thoroughly and accurately.
• Research customer questions and resolve issues in a timely manner.
• Demonstrate empathy and professionalism while assisting callers experiencing challenging situations.
• Communicate recurring customer concerns and trends to leadership.
• Safeguard confidential and sensitive information.
• Meet or exceed quality, productivity, attendance, and customer satisfaction expectations.

What We Offer

• Competitive pay of $21.00 per hour
• Paid training
• Monday through Friday schedule
• No weekends
• Supportive team environment
• Opportunity to make a positive impact in your community

What We're Looking For

Successful candidates are:

• Passionate about delivering outstanding customer service.
• Excellent communicators with strong verbal and written communication skills.
• Patient, empathetic, and professional when assisting customers.
• Strong problem solvers who can navigate multiple computer applications simultaneously.
• Comfortable working in a structured, high-volume call center environment.
• Reliable, punctual, and committed to excellent attendance.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Minimum of six months of call center experience.
• An associate degree or higher may substitute for the required call center experience.
• Ability to type at least 30 words per minute.
• Must successfully pass a criminal background check and drug screening.

If you're looking for a stable weekday schedule, competitive pay, and the opportunity to help people every day, apply today and join a team where your customer service skills truly make a difference.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.