Customer Service Representative (Onsite)
Pay: $19.94/HR
Schedule: Monday - Friday, 8:30 AM - 5:00 PM
Weekends Off
Assignment Type: Temp-to-Perm Opportunity
We are seeking reliable and customer-focused professionals for an onsite Customer Service Representative opportunity supporting a high-volume call center environment. This role serves as the first point of contact for customers and beneficiaries, providing assistance with program information, account support, password resets, and general inquiries.
The ideal candidate will have strong customer service skills, excellent communication abilities, and the ability to navigate multiple systems while delivering timely and accurate call resolution. Candidates must be comfortable working in a structured, fast-paced environment handling a high volume of inbound calls.
Important Requirement: Candidates must be able to pass a 30+ WPM typing test
Key Responsibilities
* Serve as the initial point of contact for potential and existing beneficiaries regarding program-related questions
* Provide one-on-one telephone support to consumers and providers
* Assist customers with online portal access and password resets
* Accurately handle incoming calls in a high-volume call center setting
* Document all customer interactions thoroughly and accurately
* Forward calls appropriately to leadership or partnering agencies based on established procedures
* Provide clear, complete, and accurate information based on program guidelines
* Log calls into the call tracking system and identify trends in customer concerns
* Report recurring issues and recommend service improvements
* Support customers through difficult situations with professionalism and empathy
* Handle complaints and complete data entry in accordance with policies and procedures
* Meet and exceed daily productivity, quality, and customer service standards
What Makes You Successful
* Ability to explain complex information clearly and concisely
* Strong customer service mindset with a commitment to helping others
* Excellent attendance and strong work ethic
* Effective written and verbal communication skills
* Strong problem-solving and conflict resolution abilities
* Ability to remain calm and professional with frustrated customers
* Comfortable navigating multiple systems and researching solutions quickly
* Ability to work a full-time schedule in a structured, high-volume environment
* Positive attitude and excitement for technology and customer support solutions
Requirements
* Must be at least 18 years of age or older
* High School Diploma or equivalent required, with a minimum of 6 months of call center experience
* Associate degree or higher may substitute for call center experience
* Must be able to pass a 30+ WPM typing test (score must be included on resume)
* Must be able to pass a customer service assessment
* Must successfully pass a criminal background check and drug screening
If you are dependable, detail-oriented, and enjoy helping people solve problems, we would love to speak with you.
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:
Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.