The Customer Care Specialist (Onsite) role in East Hartford, CT offers up to $21/hour, working Monday–Friday, 8:00 AM–4:30 PM, with weekends off. This full-time, contract position starts April 15, with 17 openings.
As a frontline representative, you will handle inbound calls from social service program applicants and recipients, providing accurate information, documenting interactions, and resolving inquiries efficiently in a high-volume environment. Strong communication, empathy, attention to detail, and reliability are essential.
Qualifications include at least 6 months call center experience or an associate degree, high school diploma or GED, passing a typing test, background check, and drug screening. The role emphasizes professionalism, confidentiality, and customer service skills.
Benefits include paid training, a structured environment, and supporting meaningful public services. This onsite position involves 40 hours weekly with a daytime schedule, no driving required.