Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Diversity, English Language, Identify Issues, Interpersonal Skills, Microsoft Office, Multilingual, Multitasking, NetSuite CRM, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Spanish Language, Technical Support, Time Management, Writing Skills
About LGCY Power
LGCY Power is seeking highly motivated industry specialists to join our growing team of elite solar professionals. We are seeking individuals who are ready to help us deliver on our mission: to provide an extraordinary customer experience while becoming the best version of ourselves and helping others do the same. LGCY is one of the fastest-growing residential solar providers in the nation since 2014 and has been recognized as a “Best Places to Work” by Glassdoor.
Position Summary
The Bilingual Customer Care Associate plays a crucial role in supporting our customers by responding to inquiries, resolving issues, and providing technical support through the appropriate channels. This role requires strong interpersonal skills, attention to detail, and a customer-focused mindset to ensure a positive customer experience.
Responsibilities
- Provide technical support to customers in both English and Spanish
- Ensure timely response and resolution to customer inquiries
- Work collaboratively with internal departments to ensure customer needs are adequately addressed
- Deliver a positive customer experience in every interaction
- Develop and maintain knowledge of company products and services
- Provide consistent status updates to appropriate parties
- Maintain accurate records and notes within CRM systems
- Complete all other duties as assigned
Minimum Qualifications
- High school diploma or equivalent required
- Bilingual fluency in English and Spanish (written and verbal) required
- Ability to spend considerable time at a desk using a computer in a regular office environment
- Strong interpersonal skills needed to manage customer needs and expectations
- Detail-oriented with the ability to manage multiple tasks and priorities
- Ability to efficiently navigate and work within multiple CRM systems
- Proactive, self-motivated, and dependable
- Ability to work effectively in a detailed and fast-paced environment
- Strong verbal and written communication skills
- Proficient in Microsoft Office
- Ability to identify problems and determine possible solutions
- Strong time management and organizational skills
Preferred Skills and Experience
- Previous experience in the solar industry preferred
- 1+ years of customer service experience preferred
- Experience using NetSuite or similar CRM systems is a plus
Job Type
Full-time (30–40 hours per week)
What We Offer
- Generous 401(k) option with employer match
- 9 paid holidays
- Attractive benefits package including medical, dental, and vision coverage
- Competitive PTO
- Opportunity for career development and advancement with a rapidly growing company
- High-energy, fun, and friendly culture
LGCY Power is an Equal Opportunity Employer committed to diversity in the workplace. Consistent with that goal, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, gender identity or any other category protected by applicable federal, state, or local laws.
LGCY Power uses the E-Verify employment verification program.