Customer Care Associate

Straight Shooter Plumbing and Rooter is seeking an outgoing, detail-oriented, and customer service-driven person to join our Knoxville, TN office as a full-time Customer Care Associate. As a trade company, we occasionally deal with unhappy individuals and abrasive personalities, so we require a compassionate person who can remain strong and deliver exceptional customer experiences. If you fit the bill, keep reading to learn more!

PAY & BENEFITS

We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals.

Here's what we're offering this customer service role:

• Competitive pay based on experience
• Full-time Monday through Friday schedule (with an occasional weekend rotation)
• PTO
• Growth and advancement opportunities in a rapidly expanding company
• Supportive, professional, and drama-free work environment
• Ability to collaborate with a team that takes pride in completing impressive work

Come join our fantastic team!

DAY-TO-DAY AS A CUSTOMER CARE ASSOCIATE

• Collaborating with management and field technicians to optimize office efficiency, daily productivity, and customer satisfaction
• Answering incoming phone calls and promptly responding to online messages
• Professionally assisting customers, answering questions, and informing clients about their upcoming appointment
• Accurately scheduling service appointments and maintaining organized job records
• Efficiently dispatching technicians to jobs based on availability, skillset, and location
• Skillfully de-escalating heated situations and resolving customer concerns

WHAT YOU NEED

• 2+ years of customer service experience in a trade industry
• Thick skin with the ability to communicate with unhappy people and handle rough personalities
• Ability to de-escalate tense situations and achieve positive outcomes
• Dependable work ethic, attention to detail, and ability to stay calm under pressure
• Ability to use computers and communicate over the phone
• Excellent communication and time management skills
• Friendly attitude and a willingness to go the extra mile for customers
• Commitment to working with a team and getting the job done right

Experience using a CRM or scheduling software would be a plus.

WHO WE ARE

Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind.

Are you the friendly, professional, and resilient Customer Care Associate our office needs? If so, reach out today by completing our short initial application!